Is it possible to use Keenetic and Netcraze models together?
Keenetic products are manufactured for European Union countries (with the EU region code pre-installed) and Turkey (TR region code). Until 2025, Keenetic models were also manufactured for use in the Russian Federation and the EAEU* (such devices have the RU/EAEU region code).
* — The EAEU (Eurasian Economic Union) code indicates that the device belongs to the EAEU (Eurasian Economic Union) region. The member states of the Eurasian Economic Union are the Republic of Armenia, the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, and the Russian Federation.
You can view the device region in the web interface, on the System Dashboard page in the About the System section, Warranty Details block.
Important
The region code is set at the factory and cannot be changed.
The correct operation of devices from different regions in a single Mesh Wi-Fi System is not guaranteed. For the Mesh Wi-Fi System to work properly, we recommend using devices from the same region, i.e. either EAEU or EU/TR only.
We can only guarantee the functionality of all device features when used in the country for which it was manufactured and certified.
Warranty service for devices is provided in the regions for which they were manufactured.
Since 2025, network equipment under the Netcraze brand has been supplied in the Russian Federation and the Eurasian Economic Union. These devices have the EAEU region code pre-installed.
Netcraze devices are fully interchangeable with Keenetic products that have the RU/EAEU region code.
The division of Keenetic and Netcraze devices by region is primarily aimed at improving the quality of services provided, ensuring greater reliability, fault tolerance, and cybersecurity of the ecosystem formed by products and services, even with partial Internet restrictions and in the event of international services being unavailable.
The region code determines compliance with the technical requirements of a specific region. For example, the requirements for Wi-Fi operation (frequencies used and permissible signal power) differ in the European Union, the United States, and the Eurasian Union. The region code also determines the cloud infrastructure used, which is linked to management tools such as mobile applications and remote monitoring and management (RMM) systems. In addition, different sets of Internet filters are available on devices for the European Union and the EAEU.
Keenetic devices imported into the Russian Federation from other countries may be negatively affected by insurmountable regulatory issues, such as unpredictable cross-border restrictions on cloud services, and difficulties in obtaining support and warranties. It is also possible that service traffic may not pass between a Keenetic device in one region and the cloud infrastructure it uses in another for reasons beyond our control.
Important
If you are located in the EAEU countries, with Keenetic devices manufactured for the EU/TR region, you will not be able to:
use the Netcraze mobile application;
use the Netcraze RMM cloud service;
register the device in your Netcraze Account personal account and receive an additional year of warranty;
carry out warranty repairs and replace the device at an official Netcraze Service Center.
Netcraze products are intended for use in EAEU countries. Do not purchase Keenetic devices that are manufactured for markets other than your own.
Some marketplaces (e.g., Amazon) sell Keenetic devices that are explicitly manufactured for European Union countries and certified accordingly. In models certified for Europe, the main changes concern the Wi-Fi part, specifically the list of permitted channels, signal levels, and the operation of the Dynamic Frequency Selection (DFS) mechanism. DFS support is only available on European models. This feature may affect the correct operation of the Mesh Wi-Fi System when extenders from one region are used together with a router intended for another region. DFS, which is mandatory in European Union countries, will be enabled in the Wi-Fi network, and the permissible signal power and frequencies used will be adjusted accordingly. All this may interfere with the correct operation of clients not manufactured for European Union countries.
This is mainly related to how the DFS mechanism works on European models. Let's say that a Keenetic router with the EU region code detects a radar signal while operating in a Mesh Wi-Fi System (this does happen). It will automatically switch to another wireless channel, while its Mesh Wi-Fi extender (a device with the EAEU region code) will not be aware of this and will continue to operate on the same channel. Another reason for the connection failure may be a different list of supported channels when using the auto-selection mechanism. For example, a router with an EAEU region code will select a channel that is not available for the EU, and in this case, the Mesh connection between the System's nodes will not be established. Also, don't forget about user devices designed for different regions — they may not support operation on specific channels.
Tip
Theoretically, on a Mesh Wi-Fi System controller, for a 5 GHz Wi-Fi network, you can manually set a fixed channel below 52 (e.g. 36, 40, 44 or 48), which is permitted in the EAEU and EU regions. However, even in this case, the DFS mechanism may be triggered automatically on the European model, and the connection may be lost potentially.
On models with the EAEU region code, you can select a European country in the Wi-Fi wireless network settings, and then the channel set will change to the European one (DFS will still not work). In models with the EU region code, you can only select a European country that shares the same CE certification; you cannot select a country from the Eurasian Union.
As for technical support, for European models it is provided by the German office of Keenetic: